If you are using the SAFARI browser to access your marketing platform inside of your
mobile marketing center, then you may receive an error message like this:
Error: Forbidden
This most likely due to an issue with your Safari's browser setting for how it handles
"Cookies". Cookies are simply a way for your computer to communicate information
to the website your are visiting via the browser and help websites to "remember" you
via an anonymous ID. This allows the interaction between a website and its users to
work quicker and better.
So the reason you may not be able to access your Marketing Platform is that our system
doesn't "trust" you since your Safari settings won't allow Cookies to operate on your computer,
and can't "identify" you as a trusted user.
There's 2 ways you can resolve this:
- Add the login URL of your account to your Bookmarks as a "Favorite" website. This tells Safari this is a trusted website and allows Cookies for this site only. (recommended)
- Access your Safari Preferences and depending on your version of Safari, you either need to set your Cookie preferences to "Allow", or to "Never" Block. (See illustrations below)
Cookies are completely safe and secure in most instances, but there's always exceptions to every rule. That's why we recommend the first solution above
as you are granting just your Login URL to communicate with your computer via Cookies, and not every site you interact with.
However, the first may or may not work. You can always use the second option of editing your Safari preferences to utilize all cookies from all sites, log into
your mobile marketing platform, verify it is now working, and then you can always set your Safari preferences back to your original settings. You should still
be able to successfully access your platform moving forward. Should you ever get the Error message again, just repeat the steps to "re-activate" the cookies.
If you are using any other browser and get the same Error message, please be sure to check
your browser's Cookies settings to ensure you can Allow cookies to work on your computer
before you submit a support ticket.
If you still are getting an error message after setting your browser to accept Cookies,
then please submit a support ticket so that we can help you.
Below are steps to resolve your issue:
How To Add a Website To Your Safari's Top Sites
This will show you how to Bookmark your Mobile login URL and add it to your Top Sites on your Safari browser:
How to Add a Bookmark in Safari: 5 Steps
1. Visit the website you wish to Bookmark.
How to Add a Bookmark in Safari: 5 Steps
2. Click the Bookmark Link at the top of the Safari window
How to Add a Bookmark in Safari: 5 Steps
3. Scroll Down and click "Add Bookmark"
How to Add a Bookmark in Safari: 5 Steps
4. Choose a Category if you wish, and the click the "Add" button
How to Add a Bookmark in Safari: 5 Steps
5. Verify it has been successfully added by clicking the Book icon in the upper left corner of your Safari browser.
How To Edit Your Safari Browser Preferences Setting for Cookies
Depending on your version of Safari, you can choose which set of instructions to follow.
1. Variation 1 will show you how to set the option of "Accept Cookies" to "Always" if this is the version of Safari you are using.
1.1 How to Enable Cookies in Safari
Click on Safari Tab and then Click on Preferences
1.2 How to Enable Cookies in Safari
Check mark Radio button next to "Always"
1.3 How to Enable Cookies in Safari
Close Your Tab
2. Variation 2 will show you how to set the option of "Block cookies and other website data:" to "Never" if this is the version of Safari you are using.
2.1 How to Set "Block cookies and other website data:" to "Never" in Safari
Click Safari Tab to show Drop down Menu List
2.2 How to Set "Block cookies and other website data:" to "Never" in Safari
Click Preferences Tab
2.3 How to Set "Block cookies and other website data:" to "Never" in Safari
Make sure you are in the "Privacy" tab. Most Safari browser will have the default setting of cookies to the option picture above to Block cookies from 3rd parties and advertisers.
2.4 How to Set "Block cookies and other website data:" to "Never" in Safari
Be sure to set this option to "Never"
3. Verify you can access your Mobile Marketing Platform
Regardless of which method you need to use, go back to your login URL and access your account. Navigate to the Marketing Platform area and verify you can successfully access your campaigns area. Once you can see that you can access this area, you can always go back to your Safari setting and switch it back to either "Sites I Navigate To" or "From Third Parties and Advertisers". You should be able to continue to use your mobile marketing platform moving forward. If you do revert back to your original setting and clear your cookies in the future, you may need to "re-activate" these settings again if you can't maintain access to your Mobile Marketing Platform.